Returns & Complaints

Under Polish consumer law you may withdraw from a distance contract within 14 days of receiving the parcel, without giving a reason. The returned part should be unused, complete and, where possible, in its original packaging.

How to return an item

Fill in the withdrawal form (link below) and send it together with the part to our main warehouse:
Więcław 18C, 74-400 Więcław
You can also e-mail a scan of the form to selico@op.pl before sending the parcel.

Returns are accepted only at the main warehouse — do not send parcels to the registered office, where goods cannot be received.

How to file a complaint

If a part is faulty or does not match your order, write to selico@op.pl describing the problem and attaching photographs and your order number. Complaints are handled within 14 days.

Refunds

Once the returned part has been received and checked, we refund the full amount to the account you provide, no later than 14 days after receiving the return.

Full return and complaint terms are set out in our Terms of Service.